Tag: CRM

What You Need To Know About CRM

by Kent Charugundla

Posted on September 8, 2017 at 3:01 pm

Small-to-medium and enterprise-level businesses will benefit from customer relationship management (CRM) systems. CRM systems are used to: improve business relationships with your customer, increase customer retention rates, and drive business sales. With a system in place you will be able to manage and analyze customer interactions, and collect the data throughout the customer lifecycle.

CRM Process

How can you benefit from a CRM system in place? Here are our top 3 benefits of CRM to help grow your business.

  1. Increase Sales

Having a clear picture of your sales cycle and the customer’s buyer journey will allow you to make adjustments that increase sales. CRM systems will help with your day-to-day tasks, making it easier to sell to your customers. Your CRM metrics will show you what is working, and what isn’t so you can make changes for future sales. It will also show you trends you may not have predicted.

  1. Increase Productivity

If you had an influx of new customers to your business, CRM systems can help you manage your time. With a CRM, you can view a client’s previous interactions with the business, their presence on social media, preferences and much more.

  1. Improve Client Relations

CRM systems allow you to manage your servicing, marketing, and selling of your products and services. Everything will be put together in an organized and systematic way. You will be able to provide better services to your customers since you will be able to help them solve their problems. It will create brand loyalty with your customers.

Implementing a CRM system allows you to grow your business successfully. If you want to expand, a CRM cloud system allows you and your employees to work on the same information worldwide. Work from anywhere at any time!

The system allows you to keep all of the customer’s information in one place. You are able to record customer interactions including emails, phone calls, social media, etc. It can also automate workflow processes like tasks, calendars, and alerts. You will be able to track performance and employee productivity from the information on the CRM system.

To find out more about how Tunnel will help your business be more successful, contact us at [email protected].