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How Does Automatic Caller Distribution (ACD) Work?

by Kent Charugundla

Posted on September 8, 2017 at 2:35 pm

How does Automatic Caller Distribution (ACD) Work? Learn about ACD before choosing a call center software provider Have you ever wondered how your customer service call is directed to the person who can help with your specific inquiry? Automatic Caller Distribution (ACD) is used in this instance. For a business ACD gives you the ability […]

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I have been following on the companies who have sadly been hit with heavy penalties for violating privacy and TCPA rules in text messaging. I guess its OK for larger companies to take the hit on financial penalties and challenge some of the rules, but when it comes to smaller and medium-sized companies, any penalty […]

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